Visitation Center Attendant
HR Coordinator is the direct supervisor.  

Job Qualifications

Individuals qualified for this position will have completed high school and have at least 1 year experience in an office setting with multi-line phone system. The Office Coordinator will assign duties including but not limited to the following:

• Maintain schedule hours and notify direct supervisor of any modification of those hours. 
• Answer incoming calls promptly with the standardized greeting "Thank you for calling Visinet, how can we help you?"
• Inform callers they may be transferred to voice mail if the individual is not available.   
• Ensure callers are getting transferred to the correct individual. 
• Utilize voice mail and handwritten message appropriately as requested. 
• Expedite the phone call to the correct person, limiting the amount of time the caller is engaged in conversation with the incorrect person. 
• Inform Visinet, Inc. staff if an individual is waiting for them in lobby. 
• Record time of arrival for clients and employees on the daily visitation center schedule, direct them to their assigned rooms. 
• Provide routine clean up of visitation center, lobby and toys daily. 
• Maintain building security by allowing only authorized persons into the administrative areas.
• Ensure the building is properly secure upon arrival and exit as needed. 
• Fill documentation bins and maintain office equipment as necessary. 
• Complete incident reports as necessary. 
• Complete the Visitation Center Room checklist after the conclusion of each FS/VS/Therapy session.  
• Adhere to the strict confidentiality policies indicated in the Employee Manual, as well as, all of the other policies and procedures.   
• Follow the proper chain of command as illustrated on the Visinet, Inc. flow chart when reporting problems, complaints, concerns or compliments.
• Comply with instructions in a timely manner.
• Responds positively to constructive criticism.
• Professional attitude and attire in the office.
• Supports and promotes programs within Visinet, Inc. as necessary for clientele served.  
• Complete 8 hours of Mandt training
• Complete CPR training or recertification for CPR training.
• Other duties (not limited to the above) as determined by your Visinet, Inc. supervisor/administration. 
  

The average starting pay for this position is $10.00 hr.  Additional compensation may be applicable based upon educational and professional experience. Prior to employment, the CEO and CFO will negotiate any increase in the starting wage. Full-time employees are eligible for benefits as outlined in the Employee Manual.