Division: Resource & Training     Date: September 17, 2009      FLSA Status:  Exempt 

 

 

Performs a variety of duties to develop, coordinate and deliver in training and development programs for the organization and will assist in the development and evaluation of various tools to assure fidelity or programs taught.

 

 

Prepares for training sessions by following established department practices.

Maintains professional standards in the delivery of training programs.

Assures participant learning by following training designs for adult learners.

Assist with the development/revision of various trainings for the organization and its program model based on contractual and licensing requirements.

Models the mission and vision of Visinet, Inc. in all interactions with internal and external contacts.

Maintains professional roles within the organization and with trainees.

Evaluates trainee performance based on standards set for competency in each training program.

Communicates information with others.   

 

 

Effectively deliver training to all other employees as assigned.

Develops training materials, presentation guides, PowerPoint, job aides, and participant handouts.

Demonstrates a solid understanding of information technology as it relates to training delivery (e.g., computers, content design applications).

Skilled in adapting or modifying training in response to changing circumstances or to a variety of audiences.

Excellent oral, written and interpersonal communication skills.

Organizes and sets up training spaces for positive learning environments.

Maintains training supplies so classes have all necessary materials and resources.

Completes all training documentation (e.g., trainee evaluation, workshop closeouts) following department protocol in a timely manner.

Enters employee information into LMS (Kaleidacare University) ensuring accurate training records.

Attend workshops, seminars or conferences that will enhance training.

Complies with all standards to maintain/renew training certifications (e.g., Red Cross, CPI/IANCICI).

Maintains flexibility with schedule to ensure classes are offered to meet the needs of the trainees (i.e., available for evenings, weekends).

Willingness to travel to other sites to deliver services as assigned.

Meet weekly with supervisor to review individual performance, tasks, and development.

Engage in appropriate, professional interactions with internal and external staff.

Demonstrate the ability to give, take, and implement feedback.

Willingness to demonstrate professional behaviors, attitude and attire.

Participates in meetings and problem solving discussions as needed to develop strategies for improving or maintain quality of training services.

Work effectively as a team member and collaborate within the training department, other departments, and sub-contractors.

Exhibit proactive problem-solving skills.

Demonstrates strong organizational skills and attention to detail required.

Willingness to accept additional duties when assigned.

Results driven with the ability to handle multiple deadlines under pressure.

Follow the proper chain of command as illustrated on the Visinet, Inc. flow chart when reporting compliments, complaints, concerns or problems.

Supports and promotes programs within Visinet, Inc. and mediates conflicts with community contacts to preserve the reputation and perception of consumers and stakeholders.

Comply with instructions and policies as determined by the COO/CEO/DFO. 

 

Performance Standards:

Meeting all outcomes for resource development;

Meeting Family Mentor Recruitment and Retention goals;

Timely and accurate reports;

Effective relationship with Family Mentors and other stakeholder’s;

Establishes effective communication with Family Mentors as appropriate for position;

Assuring quality of services performed and/or delivered.    

 

 

Supervised by:  Resource and Training Manager

Supervises: N/A

Internal: Orients and trains new employees; provides training to current employees; provides feedback on trainee performance to supervisors; collaborates with other departments to assure quality training. 

External: On-going contact with sub-contracting agencies through training and feedback; working with suppliers to maintain training certifications.

 

 

Education

Required: Bachelors Degree in Human Services, Social Work or related field.

Desired:

 

Experience

Required: Minimum of 2 years experience working with youth and families.

Desired: At least 1 year experience in adult learning/training.

 

Licenses, Certifications, and/or Registrations: Clear Criminal History Background and Adult/Child Abuse checks, as well as all program specific certifications, Must be NCI certified (CPI/IANCICI certified instructor preferred).  Must be Red Cross First Aid and CPR certified (certified instructor preferred).  PRIDE trained preferred.  Other trainer certifications as deemed necessary to meet contracted standards.

 

Equipment/Tools/Work Aids: Working knowledge of computer with programs such as Microsoft Word, Excel, etc.  Must be able to use computer with various programs to de3velo schedules, PowerPoint presentation and various training materials.  Must be able to model safety demonstrations (e.g., CPR on mannequins; installing car seats).

 

Specialized Knowledge and Skills: Various computer software in the preparation of PowerPoint presentations, logs, calendars, or related training materials.  Ability to model physical safety techniques used in Nonviolent Crisis Intervention.  Ability to professionally conduct training sessions.

 

Working Conditions:

Basic controlled environment in an office setting

From time to time, position will require an extended workday, working evening hours, weekends, and traveling between service areas to provide training services.